When I started as an independent consultant in 2005, I had 2 clients. Seven years later I have a successful design group built entirely on referrals. My first 2 clients, both start-ups, referred me to other start-ups who in turn referred me to more companies, eventually allowing me to build a portfolio that includes Adobe, eBay, Fidelity, Salesforce and many others.
Unfortunately we can’t help every start-up that contacts us now, but we do accept 3-4 each year. Our Sponsored Start-Up plan is geared to help start-ups launch with a great user experience. We work closely with the team on their UX strategy, from contextual research through development and launch, at a reduced rate and generous payment terms.
Obaid Khawaja, a Carnegie Melon graduate and former program manager at Microsoft, presented his plan to us in early 2011. He had the magic formula to help eBay sellers increase sales, but the existing interface wasn’t intuitive. We created a simple UX that focused on showing sellers which listing had problems, and offered tips for improvement.
The Boost BI beta was well received and brought in a number of clients including BMW and Littlewoods. And just as importantly for a start-up, it generated valuable feedback.
It turns out customers were thrilled to get insights for improving their listings. But they wanted Boost BI to go one step further and allow them to take action within the application. In V1 (under development) we’ve taken the UX to the next level. V1 makes it easy for sellers to address their most critical (revenue and volume wise) listings problems, to significantly increase their impressions and conversions.